Shipping policy
Last updated: September 17, 2026
We want your order to arrive safely and on time.
This policy explains how we ship your order.
1. General Information
This policy explains our shipping rules.
It applies to orders placed with PunchPop™.
The laws of the country where you live may also apply.
If a law gives you a right, this policy does not remove that right.
2. Where We Ship
We ship to many countries around the world.
However, we cannot ship to every country or area.
Shipping may not be possible because of:
Customs rules.
Import and export rules.
Shipping restrictions.
Safety requirements.
Other legal reasons.
Some countries or areas may not be available for delivery.
We will let you know if we cannot ship to your address.
3. Shipping Methods and Shipping Companies
We choose the shipping method for your order.
We consider:
Shipping availability.
Delivery speed.
Shipping costs.
Safety.
Reliability.
Customs requirements.
We may use different shipping companies.
You cannot always choose the shipping company or shipping method.
We may also work with other companies to ship your order.
4. Shipping Times
Shipping times are estimates.
They are not guaranteed unless we clearly say otherwise.
Your order's shipping time starts after:
We receive your payment.
We confirm your order.
Some orders may take longer than expected.
This can happen because of:
Customs delays.
Strikes.
Bad weather.
Natural disasters.
War or political events.
Transport problems.
Government rules.
Technical problems.
We will try to help if your order is delayed.
5. Shipping Damage and Responsibility
If you are a consumer, the risk of accidental loss or damage usually stays with us until your order is delivered to you or an authorised person.
For business customers, different rules may apply.
Please check your package when it arrives.
If you see damage, please contact us as soon as possible.
Send us pictures of the damaged package and product.
Your legal rights are not affected by this policy.
6. Shipping Costs
We show shipping costs before you complete your order.
Unless we state otherwise, the customer pays the shipping costs.
Extra costs may apply in some situations, where legally allowed.
For example:
You enter the wrong delivery address.
A delivery fails because of incorrect information.
You request a special delivery service.
We will explain any extra costs where possible.
7. Partial Deliveries
Sometimes, we may send your order in more than one package.
This may happen because of shipping or stock reasons.
We will try to keep this convenient for you.
You will not pay more for shipping because we split your order, unless you agreed to additional shipping costs.
If your order arrives in separate packages, your legal rights remain unaffected.
8. Your Delivery Information
Please enter your delivery information correctly.
This includes:
Your full name.
Your complete delivery address.
Your postal code.
Your city.
Your country.
Any other information needed for delivery.
Incorrect or incomplete information may cause delays.
It may also cause a failed delivery.
Please contact us as soon as possible if your delivery information is wrong.
9. Contact Us
Do you have a question about shipping?
Is your order delayed?
Did your package arrive damaged?
Please contact our support team.
We will try to help you find a solution.
PunchPop™ — by HITMADE™